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Critical Resources for Our Staff

Given the volume of information related to COVID-19, we wanted to take this opportunity to provide a resource for our therapists in the field who have many questions, concerns, anxieties, and curiosities about this situation and how HealthPRO® Heritage is handling it. 

To recap, HealthPRO® Heritage started COVID-19 preparedness early to deploy a multi-faceted effort designed to:

  • Inform & educate staff as the situation evolves;
  • Create regular forums for employees to pose questions (daily check in calls with regional staff; weekly FAQ webinars for Rehabilitation Directors and regional staff; ongoing updates to policies, procedures, and directives);
  • Take precautions to prevent the spread of the virus
  • Maintain transparency with customers about our approach & ways we can support them through the crisis;
  • Manage through instances of suspected and confirmed cases and exposure following CDC and Department of Health guidelines and in concert with customer policies;
  • Provide ongoing support for our employees with information regarding policies, protocols, and HR guidelines where COVID-19 questions arise; and
  • Make decisions that are in the best interest of the safety and well-being of the communities in which we live and work.  
  • And because this situation can be anxiety-provoking, employees are encourage to seek out external resources (provided here) to address and manage through these stressful times. 

Our exceptional team of HealthPRO® Heritage therapists will remain focused on what they do best:  providing only high quality care to the patients and residents in need of services today.

Because Physical, Occupational & Speech Therapy are essential components of our health services model, the work we do is a key factor in caring for our nation’s most vulnerable population.  Our commitment to those who have placed their trust in our hands remains unchanged in the face of the COVID-19 crisis.

Let’s continue to explore innovative ways to assure our work as therapists continues to serve patients and residents by driving positive outcomes, preventing declines in function and maintaining optimal quality of life. 

We appreciate your commitment to our collective objectives and strict adherence to COVID-19 related guidelines.  We recognize that our Rehab Directors and therapists are the face of our company and appreciate all you are doing to serve our customers, patients, and residents during this time.  It is critically important that our field therapists remain in close communication with our customers’ leadership teams, fellow staff, Human Resources, and/or Clinical Strategies/Clinical Operations Teams as we manage through an evolving situation

Best regards, 

Jim Sig

Jim Rogerson, Chief Operating Officer

Hilary Sig

Hilary G. Forman, Chief Clinical Strategy Officer

Tags: #companyupdates, COVID-19