HealthPRO Heritage at Home understands home care and the transformational changes brought about by PDGM + COVID + the Final Rule 2021.

For 15+ years, we have served the therapy needs of agencies who have counted on us as a trusted partner to address the challenges and opportunities unique to home health.

HHH Video_042420 v6

The Perfect Storm: PDGM + COVID-19

As the industry navigates changes brought by PDGM and COVID-19, HealthPRO Heritage at Home is well prepared to support partners with meaningful guidance and sophisticated resources that fortify operational success and financial growth. Looking for PDGM resourcesclick here!

PDGM Care Collaboration Initiatives

As we work through the industry's biggest change to reimbursement in 20 years, we help our partners focus on the following clinical strategies to drive success:

  • Timely Documentation: timeliness of documentation report
  • Episodic Care Planning: timely order management; utilization and revenue cycle management
  • Functional Status Collaboration: scalable reporting process at time of evaluation; recertification and discharge
  • Comprehensive Reporting: case conference reporting tool; LUPA mitigation tool; pathways adherence tool

A Sophisticated Partner

Our tailored home health care service model provides therapy care and robust agency support. We also work in collaboration with area home health agencies to serve homebound patients. HealthPRO Heritage at Home ensures reliable coverage, strong therapy programming, and outcome driven clinical pathways to assure optimal reimbursement, excellent star ratings, and outcomes.

With a commitment to outcomes-based care, we take a progressive, quality-focused approach to each patient encounter. We provide our home health partners with timely tracking reports and electronic documentation – increasingly important in light of payment reform/PDGM and accountable care.

Successful Staffing Management

Our outstanding recruitment team attracts highly qualified, skilled, and experienced therapists. Through a careful placement process, we match therapists' skills to each assignment, and seek regular feedback on performance and client service. Because of this, our employee retention rate is among the best in the business, positively attributing to our consistency of care.

Advantages of our home health partnerships include:

  • Leadership team of therapy & clinical strategies professionals with extensive home health experience
  • Health care reform/PDGM expertise inclusive of robust training & implementation plan to support agency success with PDGM
  • Proactive compliance support with access to comprehensive compliance team & resources, inclusive of chart audits and support with ADR/Denials management
  • PDGM-aligned Clinical Pathways to Success assure outcomes & care efficiency; Expertise & support with OASIS accuracy
  • Resources to assist with scheduling, tracking, PRN staffing, and geographical assignment of patients
  • Minimization of overutilization of visits due to monitoring of patients program for customization
  • Ongoing, in-depth, & high level training & education to ensure staff is continually supported
  • Case conference participation and care coordination
  • Assistance in functional scoring after evaluation to improve outcome measures
  • PTs and STs that perform Start of Care (SOC) visits
  • Participation in marketing and educational events to increase program awareness
  • Staff participation in quarterly audits
  • Knowledgeable staff assisting in chart reviews

From first visit through discharge, our experienced home health therapists provide clinical interventions that deliver results and highly satisfied patients.

To speak with a home health expert, call 410.667.7200 or email us at