HealthPRO Heritage is committed to proactively supporting our staff & customers with accurate & timely communication as we work through the COVID-19 crisis together.
Read OUR PLEDGE to HealthPRO Heritage Staff, Residents/Patients + Families, & Partners.
Safety is our Top Priority
HealthPRO Heritage has prioritized the safety of our patients, customers, and staff throughout the COVID-19 crisis. While infection control is always our top priority, we continue to go above & beyond, taking additional steps to reinforce our approach across our care settings to ensure those in need can receive our care in the safest possible environment. As part of our preparedness & operational efforts, HealthPRO Heritage has formed a COVID-19 task force to address the real-time challenges that this pandemic is causing. This group confers daily to stay up-to-date on this ever-changing environment, distill the information, and quickly disseminate it back out to our staff and partners. We will continue to provide helpful information as the situation evolves.
Reimbursement Considerations in COVID-19 World: HealthPRO Heritage's Clinical Strategies Division discusses best practice workflow, 1135 Waiver billing, pre-transmission review, triple check, and who is skilling the resident and why that is so important for billing, documentation, and communication. WATCH HERE.
HealthPRO Heritage offers support: The Census Development Toolkit. Proven strategies + meaningful tools + an innovative way forward to help operators/owners custom design a robust census & network development paradigm.
Designed by our clinical experts + CDC-Certified Infection Preventionist Chelsea Lowe, RN, our mini-toolkit is a necessity for healthcare teams preparing for survey, organizing a COVID-19 response, or preparing for re-opening.
Reliable Resources & Guidance
HealthPRO Heritage recognizes how this time calls for both urgency and sensitivity. It is indeed a critical moment for our healthcare system, and more broadly, our nation’s health and well-being. With that, we have assembled a series of communications and helpful resources for our staff and partners to assist with managing this crisis. Some of these include...
- COVID-19 Communications are long-term according to this article from Jarrard, Phillips, Cate & Hancock.
- Pediatrics Virtual & Telehealth Services
While schools and education programs across the country are working hard to determine the best path forward for their students, HealthPRO Pediatrics is working diligently with our clients and employees to put the pieces together and pave the way with virtual & telehealth services. Click here to read more.
This information is updated as of 05/25/20 at 3:00pm EST
- A Clinical Reboot for Senior Living Communities
The Buzz: The Senior Living industry is eyeing a likely paradigm shift in light of the COVID-19 pandemic: The need for more robust clinical resources and innovative programming for the millions of seniors aging in place in assisted living, independent living, and memory care communities nationwide. Click here to read more.
This information is updated as of 05/11/20 at 8:00am EST
- What is an Infection Preventionist?
An Infection Preventionist is a Registered Nurse who is an expert in the policies & procedures related to pathogen transmission & antibiotic tracking. Click here to learn more about these specially-trained nurses.
This information is updated as of 05/08/20 at 8:00am EST
- Solutions for HHAs Amidst COVID-19 + PDGM
PDGM + COVID-19 have changed the home health landscape dramatically! Now more than ever, managing fixed costs in such a variable environment is causing considerable strain for HHAs. Click here for our full communication.
This information is updated as of 04/09/20 at 7:00am EST
- Healthcare Leaders: SNF/Hospital Partnerships Amidst COVID-19 Crisis
Skilled nursing facility operators must recognize that partnerships with hospitals have never been more important than now. Click here for our full communication.
This information is updated as of 04/02/20 at 8:00am EST
- Healthcare Leaders + Finance Managers: Reimbursement/Cash Flow Strategies & Tools
Three regulatory updates: 1. New Survey Guidance; 2. PEPPER (Program for Evaluating Payment Patterns Electronic Report); and 3. CMS Waivers under the Social Security Act Issued.
Click here for our full communication.
This information is updated as of 04/01/20 at 3:00am EST
- Communication ToolKit: Healthcare Leaders' Response to a COVID-19 Event
In the unfortunate circumstance your community experiences a COVID-19 event, do you have a communication strategy in place? Click here for our full communication.
This information is updated as of 03/20/20 at 3:00pm EST
- COVID-19 Considerations for the IDT
HealthPRO Heritage's COVID-19 Task Force offers some much-needed perspective and interpretation of the new changes CMS and the Department of Health & Human Services posted over the last weekend. Click here for our full communication.
This information is updated as of 03/20/20 at 8:20pm EST
- ICD-10 Coding for COVID-19 Cases
The CDC released official diagnosis coding guidance for encounters and deaths related to the 2019 novel coronavirus (COVID-19), effective February 20, 2020. Click here for our full communication.
This information is updated as of 03/12/20 at 1:00pm EST
- Healthcare Leaders: Your Communication Strategy Amidst COVID-19 Crisis
HealthPRO Heritage shares an important resource (3-part podcast series) on how to effectively manage communication with staff, patients, and broader community. Click here for full communication.
This information is updated as of 03/12/20 at 1:00pm EST
- Centers for Disease Control and Prevention (CDC) Resource on Coping
The CDC continues to supply great tools and resources for staying on top of the latest safety protocols. It has also issued resources for dealing with the anxiety and mental health impact caused by the COVID-19 pandemic.
- Advisory Board Resource Page for Coronavirus Readiness
This page pulls together available resources on how to safely manage and prevent the spread of COVID-19.
- The Council of State Governments (CSG) COVID-19 Resource Page
The CSG provides COVID-19 resources for state leaders.
- WorldoMeter: Coronavirus
Live world statistics on COVID-19 Coronavirus Outbreak
Rely on our leadership team & subject-matter experts to share/interpret changes as they become available. Contact us with feedback and/or inquiries: firstname.lastname@example.org.
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