HealthPRO® Heritage is committed to proactively supporting our staff & customers with accurate & timely communication as we work through the COVID-19 crisis together.

ReDesigning Tomorrow Together
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OUR PLEDGE to HealthPRO® Heritage Staff, Residents/Patients + Families, & Partners.

Safety is our Top Priority

HealthPRO® Heritage has prioritized the safety of our patients, customers, and staff throughout the COVID-19 crisis. While infection control is always our top priority, we continue to go above & beyond,  taking additional steps to reinforce our approach across our care settings to ensure those in need can receive our care in the safest possible environment. As part of our preparedness & operational efforts, HealthPRO® Heritage has formed a COVID-19 task force to address the real-time challenges that this pandemic is causing. This group confers daily to stay up-to-date on this ever changing environment, distill the information, and quickly disseminate it back out to our staff and partners. We will continue to provide helpful information as the situation evolves.

NEW RESOURCE!

HealthPRO® Heritage offers support: The  Census Development Toolkit. Proven strategies + meaningful tools + an innovative way forward to help operators/owners to custom design a robust census & network development paradigm.

JOIN US: Industry Hot TopicsForward-Thinking SolutionsDynamic Dialogue

Topics include:  •  The Road to Re-Opening  •  To Admit, or Not To Admit?  •  Building Census & Sustainability: Market Strategies  •  How Long-Term Care Providers Inspire Trust in a COVID-19 World

Census Development Toolkit-1 The PROReport New Episodes Every Week

IMPORTANT RESOURCE

Designed by our clinical experts + CDC-Certified Infection Preventionist Chelsea Lowe, RN, our mini-toolkit is a necessity for healthcare teams preparing for survey, organizing a COVID-19 response, or preparing for re-opening.

EDUCATION ON-THE-GO
Get concise, targeted educational snippets wherever you are! In our podcast episodes, our Clinical Strategies Team members + subject-matter expert guests discuss the latest topics & trends and what that means for our partners.

Infection Control Strategy Academy Podcast

Did You Catch our 3-Part Webinar
Series on Reimbursement?

Did You Miss "Therapy in the World of COVID: What Clinicians Need to Know"?

Reimbursement 3-Part Webinar Series Therapy in the World of COVID - What Physical, Occupational and Speech Therapists Need to Know

Reliable Resources & Guidance

HealthPRO® Heritage recognizes how this time calls for both urgency and sensitivity. It is indeed a critical moment for our healthcare system, and more broadly, our nation’s health and well-being. With that, we have assembled a series of communications and helpful resources for our staff and partners to assist with managing through this crisis. Some of these include...

  • ICAA Task Force to Lead Senior Living Transformation after COVID-19
    HealthPRO® Heritage joins industry thought leaders and key stakeholders to convene on May 27 and May 28, 2020 to chart a path forward for North America's senior living industry. Click here to read more.
    This information is updated as of 05/26/20 at 3:00pm EST
  • Pediatrics Virtual & Telehealth Services
    While schools and education programs programs across the country are working hard to determine the best path forward for their students, HealthPRO® Pediatrics is working diligently with our clients and employees to put the pieces together and pave the way with virtual & telehealth services. Click here to read more.
    This information is updated as of 05/25/20 at 3:00pm EST
  • [Presentation] PDPM & COVID-19 Cash Flow & Coding Considerations
    HealthPRO® Heritage presents for LeadingAge Maryland membership
    Tuesday, May 12, 2020
    Click here to listen to the recording.
    Click here for resource: PDPM RUG-IV Worksheet for SNFs
    Click here for resource: Infection Isolation Guide
  • A Clinical Reboot for Senior Living Communities
    The Buzz: The Senior Living industry is eyeing a likely paradigm shift in light of the COVID-19 pandemic: The need for more robust clinical resources and innovative programming for the millions of seniors aging in place in assisted living, independent living and memory care communities nationwide. Click here to read more.
    This information is updated as of 05/11/20 at 8:00am EST
  • What is an Infection Preventionist?
    An Infection Preventionist is a Registered Nurse who is an expert in the policies & procedures related to pathogen transmission & antibiotic tracking. Click here to learn more about these specially-trained nurses.
    This information is updated as of 05/08/20 at 8:00am EST
  • Get Up & Get Connected!
    HealthPRO® Heritage is excited to implement Get Up & Get Connected! This new initiative combines therapy sessions with virtual visits between your patients/residents & their loved ones! 
    Click here to learn more.
  • Moments of Inspiration: for All Senior Living & Skilled Nursing Communities!
    The COVID-19 crisis has created an unfortunate dynamic for seniors who may be feeling disconnected from loved ones during the COVID-19 crisis. HealthPRO® Heritage wants to help! Introducing: Moments of inspiration. 
    Click here to enroll your community.
  • HealthyLiving On-the-Go: for All Senior Living & Skilled Nursing Community Residents + ALL Seniors in their home!
    We're kicking off a wellness initiative to bring education + exercise to residents in their own space. While the pandemic has decreased many people's ability to get out and get healthy, our library of wellness videos are available at the click of a button. 
    Click here to learn more and access the videos.
  • [Excerpt] Therapy in the World of COVID: What Physical, Occupational, & Speech Therapy Clinicians Need to Know
    Friday, April 17, 2020
    This initial segment from the co-hosted “Therapy in the World of COVID-19: What PTs, OTs, STs Need to Know” is an essential resource for all clinicians & healthcare leaders. Dr. James Avery separates fact from fiction in this 20-min presentation regarding the COVID-19 disease process + transmission considerations. 
    Click here to listen.
  • [Webinar] Coronavirus Communications Best Practices
    Thursday, April 16, 2020 • 10:00am - 11:00am CDT
    Presented by Mississippi Hospital Association
    Click here to register.
  • [Webinar] COVID-19: Healthcare Marketing During a Crisis and the New Normal
    Wednesday, April 15, 2020 • 1:00pm - 1:30pm CDT
    Presented by Binary Fountain
    Click here to register.
  • Leverage Clinical Specialization to Support Caseload Growth
    More than ever before, home health agencies need a broad array of clinical programs to attract and effectively manage clinical complexity. 
    Click here for our full communication.
    This information is updated as of 04/14/20 at 8:00am EST
  • $100 Billion Infusion of Medicare Dollars to Begin as Early as Today!
    HCMS plans to release the first $30 billion of the emergency funds as early as today (Friday, April 10, 2020) via electronic payment to providers' bank accounts.
    Click here for our full communication.
    This information is updated as of 04/10/20 at 8:00am EST
  • Solutions for HHAs Amidst COVID-19 + PDGM
    PDGM + COVID-19 have changed the home health landscape dramatically! Now more than ever, managing fixed costs in such a variable environments is causing considerable strain for HHAs. Click here for our full communication.
    This information is updated as of 04/09/20 at 7:00am EST
  • [Webinar] Virtual Symposium for Healthcare Leaders RE COVID-19
    HealthPRO® Heritage pulled together a rich discussion between thought-leaders to share perspectives & best practices developed thus far in the response efforts to COVID-19. Click here for the full symposium recap.
    This information is updated as of 04/09/20 at 3:00pm EST
  • A Letter from CMS - April 7, 2020
    Dear Clinician: As you are aware, the United States is currently experiencing an unprecedented outbreak of the respiratory illness 2019 caused by the Novel Coronavirus (COVID-19)... Click here for the full CMS letter.
  • Healthcare Leaders: SNF/Hospital Partnerships Amidst COVID-19 Crisis
    Skilled nursing facility operators must recognize that partnerships with hospitals have never been more important than now. Click here for our full communication.
    This information is updated as of 04/02/20 at 8:00am EST
  • Healthcare Leaders + Finance Managers: Reimbursement/Cash Flow Strategies & Tools
    Three regulatory updates: 1. New Survey Guidance; 2. PEPPER (Program for Evaluating Payment Patterns Electronic Report); and 3. CMS Waivers under the Social Security Act Issued. 
    Click here for our full communication.
    This information is updated as of 04/01/20 at 3:00am EST
  • Home Health & CMS COVID-19 Flexibilities: Read the Fine Print
    While this week's CMS COVID-19 rulings feature many great new proposals, home health agencies may remain feeling somewhat puzzled about the practical implications of what was actually released. 
    Click here for our full communication.
    This information is updated as of 04/01/20 at 3:00pm EST
  • Senior Living Leaders: Hospital & SNF Partnerships Amidst COVID-19 Crisis
    Senior living communities must recognize that partnerships with local hospitals & SNFs have never been more important.
    Click here for our full communication.
    This information is updated as of 03/31/20 at 3:00pm EST
  • Your COVID-19 Response: Leveraging Part B In-Home Therapy + Updates RE: Virtual Visits for Rehab
    Did you miss NetHealth's webinar last week? The topics resonated with the industry; 2,000+ providers registered to attend + ~75 questions logged during the FAQ. Click here for the highlights.
    This information is updated as of 03/30/20 at 3:00pm EST
  • CMS Authorizes COVID-19 Accelerated and Advanced Medicare Payments to Qualifying Providers
    CMS provided notice of the expansion of its Accelerated and Advanced Payment Program for qualifying Medicare participating providers to ensure liquidity throughout the COVID-19 crisis. Click here for our full communication.
    This information is updated as of 03/30/20 at 3:00pm EST
    • + [Podcast] The Strategy Academy with HealthPRO® Heritage Podcast, Episode 10: Accelerated Medicare Payments
      Our Clinical Strategies Team discusses the Advanced Medicare Payments for certain providers under the new CARES Act amidst the COVID-19 crisis. Click here for our podcast episode 10.
      This information is updated as of 04/01/20 at 8:00am EST
  • From the Home Health Frontlines: Tips & Trends Amidst COVID-19 Crisis
    A perspective on what the COVID-19 crisis means for home health providers. 
    Click here for our full communication.
    This information is updated as of 03/30/20 at 3:00pm EST
    • + [Podcast] The Strategy Academy with HealthPRO® Heritage Podcast, Episode 9: Home Health COVID-19 Considerations
      Our Clinical Strategies Team discusses COVID-19 scenarios and best practices for home health therapists. Click here for our podcast episode 9.
      This information is updated as of 03/26/20 at 8:00am EST
  • [Podcast] The Strategy Academy with HealthPRO® Heritage Podcast, Episode 8: How COVID-19 Changed the SNF Quality Reporting Landscape
    Our Clinical Strategies Team discusses the impact of COVID-19 on QRPs. Click here for our podcast episode 8.
    This information is updated as of 03/26/20 at 8:00am EST
  • COVID-19 Glossary of Terms: Difference Between Federal, State & Common Sense Measures
    A summary of the differences between quarantine, isolation, shelter in place, and stay at home orders + what these measures mean for staff and patients. Click here for our full communication. 
    This information is updated as of 03/23/20 at 8:00pm EST
  • Therapists are Essential! 
    Therapists are exempted from sheltering at home & are permitted to continue working. Click here for our full communication.
    This information is updated as of 03/22/20 at 12:00pm EST
  • Communication ToolKit: Healthcare Leaders's Response to a COVID-19 Event
    In the unfortunate circumstance your community experiences a COVID-19 event, do you have a communication strategy in place? Click here for our full communication.
    This information is updated as of 03/20/20 at 3:00pm EST
  • COVID-19 Considerations for the IDT
    HealthPRO® Heritage's COVID-19 Task Force offers some much-needed perspective and interpretation of the new changes CMS and the Department of Health & Human Services posted over the last weekend. Click here for our full communication.
    This information is updated as of 03/20/20 at 8:20pm EST
  • A Note to All HealthPRO® Heritage Professionals from Our CEO
    Concerning COVID-19

    Encouragement & guidance for our staff is critical. Click here for our full communication.
    This information is updated as of 03/18/20 at 3:00pm EST
  • [Podcast] The Strategy Academy with HealthPRO® Heritage Podcast, Episode 7: COVID-19 Considerations
    Our Clinical Strategies Team discusses how COVID-19 is impacting healthcare facilities and Part A beneficiaries. Click here for our podcast episode 7.
    This information is updated as of 03/17/20 at 8:00am EST
  • Waive of 3-Day Hospitalization Requirements
    A Federal Emergency Declaration was updated that will impact SNF patient flow from hospitals and professional practice act standards. Click here for our full communication.
    This information is updated as of 03/16/20 at 11:00am EST
  • 60-Day Break Waived
    Medicare beneficiaries can receive up to an additional 100 days of SNF Part A coverage for care needed... Click here for our full communication.
    This information is updated as of 03/16/20 at 11:00am EST
  • ICD-10 Coding for COVID-19 Cases
    The CDC released official diagnosis coding guidance for encounters and deaths related to the 2019 novel coronavirus (COVID-19), effective February 20, 2020. Click here for our full communication.
    This information is updated as of 03/12/20 at 1:00pm EST
  • Healthcare Leaders: Your Communication Strategy Amidst COVID-19 Crisis
    HealthPRO® Heritage shares an important resource (3-part podcast series) on how to effectively manage communication with staff, patients, and broader community. Click here for full communication.
    This information is updated as of 03/12/20 at 1:00pm EST

    Additional Resources
  • Centers for Disease Control and Prevention (CDC) Resource on Coping
    The CDC continues to supply great tools and resources for staying on top of the latest safety protocols. It has also issued resources for dealing with the anxiety and mental health impact caused by the COVID-19 pandemic.
    Link: https://www.cdc.gov/coronavirus/2019-ncov/about/coping.html
  • Anxiety and Depression Association of America (ADAA) Online Resource Center
    This is a webpage that is updated daily with tips and strategies to help deal with general health anxiety concerns around COVID-19.
    Link: https://adaa.org/finding-help/coronavirus-anxiety-helpful-resources
  • Harvard Health: Coping with Coronavirus Anxiety
    This piece provides practical tips for both keeping you healthy and minimizing anxiety-producing behavior.
    Link: https://www.health.harvard.edu/blog/coping-with-coronavirus-anxiety-2020031219183
  • American Psychological Association (APA) Resource Page
    This page is an aggregate of articles, tips, and tools for both helping patients and their caregivers deal with the stress of COVID-19. It also highlights the importance of self-care.
    Link: https://www.apa.org/practice/programs/dmhi/research-information/pandemics
  • Article Validating Why COVID is So Anxiety Producing
    This article provides insights into the specific reasons this time is difficult for individuals, which may bring awareness to what measures can be done to minimize them.
    Link: https://www.statnews.com/2020/03/12/why-coronavirus-anxiety-hard-to-control/
  • Advisory Board Resource Page for Coronavirus Readiness
    This page pulls together available resources on how to safely manage and prevent the spread of COVID-19.
    Link: https://www.advisory.com/daily-briefing/resources/primers/covid-19
  • MDS changes planned for October 1, 2020 by CMS (which would remove Section G items from the OBRA assessments) will now be delayed. CMS staff will continue to discuss various changes, the impacts of these changes, a timeline for educating facility staff, updating software/IT systems, and other related topics. HealthPRO® Heritage will continue to provide updates and offer guidance as CMS releases more information.
    Link: https://www.cms.gov/medicare/quality-initiatives-patient-assessment-instruments/nursinghomequalityinits/mds30raimanual
  • The Council of State Governments (CSG) COVID-19 Resource Page
    The CSG provides COVID-19 resources for state leaders.
    Link: https://web.csg.org/covid19/
  • WorldoMeter: Coronavirus
    Live world statistics on COVID-19 Coronavirus Outbreak
    Link: https://www.worldometers.info/coronavirus/

Rely on our leadership team & subject-matter experts to share/interpret changes as they become available. Contact us with feedback and/or inquiries: clinicalstrategies@healthpro-heritage.com.

 

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