About Us
HealthPRO Heritage empowers wellbeing and independent lifestyles through rehabilitation and wellness. We are a therapist led, highly diversified organization, offering exceptional physical, occupational and speech therapy solutions. We are committed to excellence and developing long-term, strategic partnerships that deliver patient-centered services consistently surpassing the expectations of those we serve.
The organization was founded in 1997 and has 10,000 employees who practice in senior living communities, skilled nursing facilities, continuing care retirement communities, hospitals, PACE programs, home care, pediatric clinics and schools.
Mission Statement
To enhance the quality of life of the individuals we serve and foster an environment for all to flourish by providing consistent quality care with honesty and integrity.
To achieve our mission, we adhere to the following core values:
Core Values
Customer Service Standards
RESPECT
- We will smile and greet you in a friendly manner
- We will introduce ourselves, address you by name and clearly display our name badges
- We will knock before entering your room or office and state our purpose for visiting
INTEGRITY
- We will act in the best interest of others and take accountability for doing the right thing
- We will be truthful in word and action
- We will admit mistakes and take corrective action
SERVICE
- We will offer explanations, not excuses and be courteous to our patient’s needs
- We will inform the patient of the care they will receive and the respective time frames
EXCELLENCE
- We will work as a TEAM to collaborate, manage differences and work toward success
- We will encourage and congratulate others on a job well done
- We will go above and beyond what is required of us
STEWARDSHIP
- We will use supplies wisely and take care of the equipment
- We will offer cost-saving measures
- We will work productively and take accountability for our actions
COMMUNICATION
- We will communicate in a respectful and genuine manner
- We will listen attentively with concern and sensitivity
- We will use appropriate body language and tone of voice
At HealthPRO Heritage, we are called.
Therapy is not just a job, it’s our calling.
Because we view our profession as a higher calling, we strive to create environments that support growth and encourage fulfillment for everyone involved – from our therapists, to our clients, to their clients and families. Underneath our job titles and duties, we are connected at a human level and driven to accomplish something beyond ourselves.
It’s this shared sense of purpose that motivates and unites our associates, positively attributing to our consistency of care.