Our clinical strategies and consulting team focuses on strengthening clinical practices, ensuring MDS accuracy, compliant reimbursement, and driving quality outcomes across rehabilitation and nursing services, including 5-Star, QRP, and VBP performance.
- Evaluate existing clinical practices and workflows to identify areas for improvement, standardization, and innovation.
- Develop and implement rehabilitation programs based on the latest research, clinical guidelines, and best practices to improve patient outcomes.
- Create, revise, and implement clinical protocols and guidelines to ensure consistent, high-quality care across all service locations.
- Design care strategies that focus on improving patient engagement, satisfaction, and overall rehabilitation success.
- Ensure that all clinical practices meet local, state, and national regulations, including HIPAA, Medicare/Medicaid, and other healthcare standards.
- Support current partners and post-acute care providers new to HealthPRO Heritage with education & training resources regarding PDPM, MDS and Coding, Medicaid, Quality Measures within quality programs and more.
- Provide guidance to rehab facilities on clinical challenges, operational concerns, and best practice implementations.
- Curate activities tailored to all dimensions of wellness, to enhance mental and physical well-being, support holistic care, and foster successful aging.
- Collaborate with interdisciplinary teams to leverage participation data to address patient needs, improve care planning, and strengthen communication with families
- Provide onsite program assessments, departmental analysis, and ongoing services, including program development, training, and dementia-focused strategies.
- Remote MDS completion by expert nurses; bringing accuracy, efficiency, and confidence to your SNF/ LTC units and swing beds.
Clinical Reimbursement Specialists
Our team of senior clinical nurse leaders collaborates with your IDT to deliver:
- Clinical Reimbursement Support: PDPM, Medicaid, QRP, VBP
- MDS Department Management and Coverage with Remote MDS Completion
- Mastering MDS Training: For all IDT members
- Survey Preparedness: Mock survey, POC support
- QAPI guidance
- Restorative Program: Department staffing, management and growth (Fully outsourced or consultative support)
- Quality Program Analysis: Training and support for improvement with 5 Star Short and Long stay QMs, Quality Reporting, Value Based Care
- Staff Education/Orientation: State and Federal reimbursement programs
For Home Health Agencies, we offer the following consulting services:
- Oasis and documentation education and training.
- SHP Reports with outcomes and revenue review.
- Review and analysis of agency processes and potential areas of improvement (LUPA’s, missed visits, rehospitalizations, VBP management, productivity etc.).
- Coding of charts (to include SOC, ROC, RCT, DC).
- ICD-10 Coding with review of the following OASIS items: M2020, M1033, M1400, M1800, M1810, M1820, M1830, M1840, M1850, M1860 (may include others as directed by agency)
- Daily coding workbook with changes made in EMR by our team of auditors
- Overall strategic direction support and consultation
Activities & Wellness Consulting Services
Empowering Resident Engagement, Well-Being, and Quality of Life
At HealthPRO Heritage, our Activities and Wellness Consulting services are designed to elevate resident engagement and holistic well-being across the continuum of care. We go beyond traditional activity programming by strategically assessing, designing, and implementing wellness initiatives that enhance quality of life, resident satisfaction, and regulatory compliance.
Our experienced wellness consultants partner closely with senior living and healthcare communities to build meaningful, sustainable programs that support the physical, emotional, social, intellectual, environmental, vocational and spiritual dimensions of wellness.
Our Activities & Wellness Consulting Approach
We collaborate with your leadership and interdisciplinary teams to:
- Evaluate existing activities and wellness programs to identify opportunities for growth, relevance, and increased resident participation.
- Design and integrate evidence-informed, person-centered activities grounded in the Seven Dimensions of Wellness, supporting comprehensive resident well-being.
- Provide staff education and training focused on engagement strategies, adaptive facilitation techniques, and inclusive programming for diverse resident needs.
- Educate teams on state and national regulations, including compliance standards and best practices for accurate and effective documentation.
- Leverage participation data and resident feedback to continuously refine programs and increase meaningful engagement opportunities.
- Support interdisciplinary collaboration, aligning wellness programming with clinical goals, satisfaction metrics, and quality outcomes.
This consultative, data-driven approach ensures your activities and wellness programs not only meet regulatory requirements but also become signature differentiators that strengthen community culture and resident experience.
Designing with Dignity™
Person-Centered Environments That Honor Individual Choice and Independence
Our Designing with Dignity initiative applies a human-centered, person-first philosophy to both program and environmental design. This approach ensures that residents are supported with dignity, autonomy, and purpose in every aspect of daily life.
How Designing with Dignity Supports Your Community
We work collaboratively with your team to:
- Assess physical spaces, schedules, and program structures through the lens of dignity, independence, and quality of life.
- Recommend environmental and engagement enhancements that promote mobility, comfort, safety, and resident choice.
- Incorporate accessibility and sensory-friendly design principles into activities, shared spaces, and daily routines.
- Optimize activity flow and purpose-driven design, fostering resident identity, autonomy, and meaningful social connection.
- Align culture, care, and environment to create cohesive experiences that support respect, engagement, and joy.
Designing with Dignity™ extends far beyond aesthetics. It is about intentionally creating environments and experiences that reflect respect, inclusion, and meaningful engagement—empowering every resident to thrive.